Returns & Exchanges
We want you to be delighted with your authentic Japanese homeware, which is why we offer a straightforward 30-day return policy for all unused items in their original packaging. Please note that due to their delicate nature, handcrafted ceramics must be packed securely to ensure a safe return to our UK warehouse.
Initiate Your Return
Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization number.
Secure Packaging
Carefully wrap your items using the original protective materials and bubble wrap to prevent breakage during transit, as we cannot refund items that arrive damaged.
Ship the Item
Affix the provided return label or use a tracked courier service of your choice to send the package back to our designated UK inspection center.
Quality Inspection & Refund
Once our team verifies the condition of the returned homeware, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing